1Survey of Operating Systems.By Mike Meyers,Jane and Charles Holcombe,published by McGraw Hill, Osborne.Paperback.Helps the IT Technition to identify key features common to all operating systems,use Windows XP,2000,NT,9x,DOS,Macintosh OS9/OSX and Linux,Install and upgrade software applications,printers,other system components,Describe basic networking and network operating system concepts,Connect to a LAN and the internet,Implement security features,Diagnose and troubleshoot common OS problems.